We're here to help. Shield Guide is a free app and we want to make sure it works for you.
Yes. The Shield Guide Homeowner App is completely free. There are no fees, no subscriptions, and no hidden charges. We do not sell your data.
Yes. Your data is encrypted and never sold or shared with third parties. Only you control who sees your information. You can connect with a housing counselor by sharing a code — but that is entirely your choice.
On the Sign In screen, tap "Forgot password?" and enter your email address. You will receive a password reset link within a few minutes. Check your spam folder if you don't see it.
From your home screen, tap "Share with Your Counselor." You will see your unique 8-digit share code. Give this code to your housing counselor and they can connect to your account through Shield Guide PRO.
To permanently delete your account and all associated data, contact us at support@shieldguide.org with the subject line "Delete My Account." We will process your request within 5 business days. This action is permanent and cannot be undone.
No. Shield Guide, LLC is an independent private company. We are not affiliated with HUD, the federal government, or any government agency. We help homeowners prepare to work with HUD-certified housing counselors, but we are not a government service.
No. Shield Guide is an educational tool only. We do not provide legal or financial advice. Please consult a licensed attorney or HUD-certified housing counselor for advice specific to your situation.
Can't find the answer you're looking for? Reach out directly and we'll get back to you as soon as possible.
Email: support@shieldguide.org
Website: shieldguide.org
Company: Shield Guide, LLC — Clovis, California, United States
We typically respond within 1–2 business days.